Terms & Conditions

Terms and Conditions for Training

The following terms apply to all training programs conducted by Just Bee Psychological Wellbeing Services.

Training Fees

The quoted cost includes facilitator fees, support staff involvement, and training materials including activity and game resources. Travel, accommodation, and related logistical expenses are not included unless specifically mentioned and agreed upon in writing.

Venue and Infrastructure

The client is responsible for arranging a suitable training venue. This includes a basic training hall or open space with adequate seating and movement area, along with essential infrastructure such as a whiteboard, markers, charts, audio system, microphone, and speakers.

Payment Terms

• Payment for the training program must be completed within 15 days of training completion, unless otherwise agreed upon in advance.
• All payments must be made in favour of Just Bee Psychological Wellbeing Services.

General Conditions

Any additional requirements, customisations, or changes to the training scope must be communicated in advance and may involve additional costs.

By confirming the training, the client acknowledges and agrees to the above terms and conditions.

Cancellation and Refund Policy for Counselling Services

At Just Bee Psychological Wellbeing Services, we aim to keep therapy accessible, ethical, and respectful of both clients’ needs and therapists’ time. We understand that plans can change, and this policy explains how cancellations, refunds, and service related concerns are handled.

1. Cancelling or Rescheduling Paid Sessions

• If you need to cancel or reschedule a session, we kindly request at least 24 hours notice. This allows us to offer the time slot to another client who may be waiting for support.
• Cancellations made within 24 hours of the scheduled session will be charged the full session fee.
• If you arrive 15 minutes or more after the scheduled start time without prior communication, the session will be considered cancelled and the full fee will apply.
• We understand that genuine emergencies can occur. If something unexpected comes up, please reach out to your therapist as soon as possible or contact us on WhatsApp at +91 9944886748. We will do our best to respond with care and understanding.

2. Refunds for Paid Sessions

If you have prepaid for a session and decide not to continue therapy, the following guidelines apply.

• Refund requests made at least 24 hours before the scheduled session will receive a full refund, after deducting any applicable non refundable administrative charges.
• Refund requests made within 24 hours of the scheduled session will not be eligible for a refund, as the full session fee applies.
• Sessions that have already taken place are not eligible for refunds.

Approved refunds will be processed within 14 business days and returned through the original payment method unless otherwise agreed. If you do not receive your refund within this timeframe, please contact us at connectwithsharonpriyanka@gmail.com.

3. Concerns or Dissatisfaction with Services

Your experience matters to us. If you feel dissatisfied at any point, we encourage you to discuss your concerns openly with your therapist. You may also reach out to our support team for additional assistance.

If you choose to discontinue therapy after this discussion, refund requests will be handled according to the refund policy outlined above.

4. Sliding Scale Sessions

• If you are unable to attend a scheduled sliding scale session, we request that you inform us at least 24 hours in advance whenever possible.
• Cancellations made without 24 hours notice for sliding scale sessions will be charged in full.
• Repeated missed sessions without prior notice may result in limited or discontinued access to sliding scale services.

5. Feedback and Service Quality

We are committed to offering high quality care across all services. If you have feedback, concerns, or suggestions, please write to us at connectwithsharonpriyanka@gmail.com.

Your feedback helps us reflect, grow, and strengthen our services.

6. Fees and Session Duration

Session fees may be revised once a year by a small percentage. This supports the sustainability of the practice, fair compensation for therapists, and ongoing professional development.

• Clients will be informed at least 30 days in advance of any fee changes.
• If you have questions about fees, you are welcome to discuss them with your therapist or contact us via email at connectwithsharonpriyanka@gmail.com or WhatsApp at +91 9944886748.
• If a session extends beyond the standard 50 to 55 minute duration, additional charges may apply proportionately.

7. Applicability of This Policy

This policy applies to paid counselling sessions and sliding scale sessions offered by Just Bee Psychological Wellbeing Services.

Other services provided by the practice may follow separate policies. Please reach out to us if you need clarification regarding a specific service.

8. Updates to This Policy

This Cancellation and Refund Policy may be updated from time to time. Any changes will be communicated as they come into effect.